What types of fitness equipment do you offer?

We offer a wide range of fitness equipment, including:

  • Exercise Bikes
  • Treadmills
  • Dumbbells
  • Kettlebells
  • Weight Sets / Barbell Sets
  • Other Gym Equipment

Do you offer product warranties?

Yes! Most of our products come with a manufacturer’s warranty.

Please check the product description for specific warranty details.

How can I contact customer service?

You can reach our customer service team via:

  • Email:  sales@usa-fitness-store.com
How much does shipping cost?

We offer free shipping on orders over £400

For orders below this threshold, shipping costs will be calculated at checkout based on weight and destination.

How long will it take to receive my order?

Most orders ship within 1-3 business days and are typically delivered within:

  • 5-10 business days for domestic orders
  • 7-14 business days for international orders

What shipping carriers do you use?

We ship using various carriers depending on the size of the order:

  • Smaller items: UPS, FedEx, or USPS
  • Larger items (e.g., treadmills, home gyms): LTL freight carriers

How can I contact customer service?

You can reach our customer service team via:

  • Email:  sales@usa-fitness-store.com

PAYMENT INFORMATION

What is your return policy?

You can return items within 30 days of delivery if they are unused and in their original packaging. Please contact us to initiate a return.

Are there any items that cannot be returned?

Yes, certain items are non-returnable:

  • Used or damaged products
  • Items without original packaging
  • Gift cards and downloadable software

How do I initiate a return?

To initiate a return:

  1. Contact our customer service team at sales@usa-fitness-store.ccom
  2. Provide your order number and reason for the return.
  3. Follow the instructions provided by our team.

When will I receive my refund?

Once we receive your returned item and confirm it meets our return policy conditions, we will process your refund within 5-10 business days.

Will I incur any shipping charges when returning an item?

You are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

How do I claim a warranty on my product?

To claim a warranty:

  1. Contact our customer service team with your order number.
  2. Provide details about the issue.
  3. We will guide you through the warranty claim process.
What does the warranty cover?

Warranties typically cover defects in materials and workmanship under normal use conditions. Specific coverage details can be found in the product description or warranty documentation.